| Most important to us, is that you be pleased with your Elann order. We guarantee our products
to be of first quality and free of manufacturing defects. If you are not completely satisfied with any
purchase we want to know about it.
Our Returns Guidelines are as follows:
- Yarns, needles, and tools in original (saleable) condition may be returned for a store credit, exclusive of all shipping charges, within 30 days of purchase.
- We're sorry, but due to copyright laws, we do not accept book and pattern returns.
- We do not make "exchanges". Returns and new purchases are treated as two separate transactions.
When we receive your return, we will post a credit to your website customer account for the value of your returned goods, and then notify you via email as soon as the credit has been posted,
so that you can apply it to a future order. Credit cannot be applied retroactively to an order already in progress.
- Please include a copy of your receipt with your return. If you
haven't kept a copy of your receipt, please print one off from our
website by logging on with your email address and password, and then
clicking "Your Account" toward the bottom of the left menu frame. At the
top right on the account page, there's a "View Your Shopping History"
button that takes you to a printable page of all your orders.
- Canadian and overseas returns should be addressed to our Canadian PO Box address (see "Contacting Us" below),
and US returns via US Mail should be addressed to our Washington PO Box address (see "Contacting Us" below).
For US returns via UPS, please ship to elann.com inc. c/o TSB Shipping Plus, LLC, 1574 Gulf Road - #1543, Point Roberts, WA 98281.
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